Shipping
We ship to the Canary Islands and the rest of Europe for free with our partner DHL. We deliver within 2 to 5 days for the Canary Islands and 5 to 7 days for the rest of Europe. Please note that due to the current situation, delays in delivery may occur.

Returns and exchanges
All parts are carefully checked and verified before be shipped ensuring that you receive the correct product. We do not accept returns or exchanges.

Processing
Once your purchase is confirmed, you will receive a confirmation email. When your order is packaged and ready to be shipped, we will notify you.

Tracking
Once we have shipped, you will receive an email with a tracking number to track the status of the order.

Taxes and Duties
We are not responsible for any extra cost in terms of duties and taxes.

Payments
We accept all major debit and credit cards, as well as PayPal.

Currency
We only accept Euros.

Customer service
For any questions or comments you can always contact us through tienda@joyasrubi.es or by calling (+34) 922 38 44 46 during opening hours.